Understanding the Different States of Your Sessions on Mytherapist.ng

On Mytherapist.ng, session appointments between therapists and clients go through various stages or “states.” These states help both parties understand the current status of a session and what actions might be needed next. Below is a breakdown of each session state and what it means.

1. Pending

What It Means:
When a client requests a new session, it shows as Pending. The therapist has been notified but has not yet taken action on the request. The client should await the therapist’s response.

Next Steps:

• Therapist: Review the request and decide whether to accept, decline, or suggest a new time.
• Client: Wait for the therapist’s response.

2. Accepted

What It Means:
Once the therapist accepts the session request, the appointment moves to the Accepted state. The session is confirmed, and both parties should prepare for it at the agreed-upon date and time.

Next Steps:

• Therapist and Client: Mark your calendars, set reminders, and gather any needed materials.

3. Declined

What It Means:
A session is moved to Declined if the therapist chooses not to accept the session request. This might happen if the therapist is unavailable or feels they’re not the right fit for the client’s needs.

Next Steps:

• Client: If declined, you can request another session at a different time, or consider booking with a different therapist.
• Therapist: Consider leaving a brief note if needed, or just let the client know to seek an alternative time or therapist.

4. Missed (by the Client)

What It Means:
A session is marked as Missed if the therapist was ready at the scheduled time, but the client did not show up or join the call.

Next Steps:

• Client: Consider re-booking the session, understanding that platform policies may affect charges.
• Therapist: You may follow up with the client to see if they want to reschedule.

5. Unattended (by the therapist)

What It Means:
If the therapist does not initiate the call or message within the platform at the scheduled session time, the session is marked as Unattended. In this case, the client is automatically refunded.

Next Steps:

• Therapist: Reach out to support if there were technical issues. You can consider rescheduling the session if the client is willing.
• Client: The refund processes automatically. If you’d still like to speak to that therapist, consider booking another session.

6. Cancelled (by the System)

What It Means:
A session can be Cancelled by the system if the therapist does not accept the appointment in time or if an admin intervenes for other reasons.

Next Steps:

• Client: You may choose to request another session or select a different therapist.
• Therapist: If you missed the acceptance window, be mindful of response times to avoid future cancellations.

7. Completed

What It Means:
A session is marked Completed once it has successfully taken place. Both parties attended as scheduled, and no further action is needed from the system’s side.

Next Steps:

• Therapist: Document session notes, if necessary, and look out for payment updates.
• Client: Review any recommendations from the therapist and consider booking a follow-up session if needed.

Need More Help?
If you have any questions or encounter any issues related to session states, don’t hesitate to reach out to the Mytherapist.ng support team. We’re here to assist and ensure a smooth experience for both clients and therapists.