No-show and Refund Policy For Clients and Therapists

Created by Operations Team, Modified on Tue, 22 Oct, 2024 at 12:04 PM by Operations Team

In the event that a client fails to attend a scheduled session without providing prior notice, you will be entitled to 50% of the session fees as compensation for your time.


Conversely, if you, as the therapist, do not attend a scheduled session without giving prior notice, the client will receive a full refund, and your profile will be temporarily deactivated from the platform.


Please be reminded that we hold all our therapists to the highest ethical standards, and we expect adherence to these guidelines to ensure a professional and reliable service for our clients.

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